ANDROID TUYA APP DOWNLOAD AND SYNCING THE LIGHT
Click on this link to download the Tuya app for your Android. https://play.google.com/store/apps/details?id=com.tuya.smart
Follow these steps to use the app and sync the light. Note: Both your smart phone and Smart Light Control System box need to be within Wi-Fi range to pick up the signal. If your router is greater than 50 feet from the control box you may need a Wi-Fi extender to expand the signal.
STEP 1 Download the Tuya app from Google Play. Once downloaded open the app.
STEP 2 Choose "Agree" to the User Agreement and Privacy Policy.
STEP 3 Tap sign-up to register the Tuya app.
STEP 4 Enter your email address, check agree to privacy policy and user agreement, tap Get Verification Code.
STEP 5 Enter the verification code that was sent to your email address.
STEP 6 Set your password then tap done.
STEP 7 Tap “Continue” when you see “Tuya Smart app is requesting the following access permissions.
STEP 8 Tap “Allow” when you see “Allow Tuya Smart to access this device's location?”.
STEP 9 Tap the "+" in the upper right corner. IMPORTANT - before tapping "Add Device" the light needs to be in pairing mode. To set the light to pairing mode, turn the switch controlling power to the light ON and OFF three (3 to six (6) times. The light will turn white and begin to flash. Once it is in pairing mode, tap “Add Device”. NOTE: Once the light begins flashing, you will have about 3 minutes to pair the light. If the light stops flashing and turns solid before it is paired, you will have to repeat the ON and OFF process until the light starts to flash again. Then proceed with adding the device.
STEP 11 Tap "Add" when you see "Discovering devices..."
STEP 12 Enter your Wi-Fi information and tap “Next”. NOTE: Please be sure your wi-fi router password is correct. The app will still try to connect the device even with an incorrect password but after a minute or so you will receive a "device adding timeout" message. You will not receive an "incorrect" password notification if entered incorrectly.
STEP 13 You will see the device being added. Once added successfully tap “Done”
STEP 14 After hitting "Done" the app will launch and open to the "White" color wheel. Tap on "Color" to switch to the color wheel.
TROUBLESHOOTING TIPS
MOST COMMON ISSUES:
- All steps were not successfully completed for downloading and syncing the light to the app. Delete the Life-Bulb app from you phone, re-download it from Google Play and repeat the above steps.
If your Smart light isn't operating correctly we first need to determine if it is the light, control box or both not working.
Here are some issues that may pertain to your situation and help to troubleshoot the problem.
Issue 1: Light doesn't turn on
Follow the below steps to determine why your SMART light is not coming on. NOTE: When installing the control box you must seal around the conduit and connectors on the top and bottom with silicone caulk to prevent water and moisture from getting inside the box. If not using conduit, you must seal the openings on both the top and bottom connectors where the cable comes out with a waterproof sealant. This prevents water, debris and insects from getting inside which will cause damage to the circuitry.
1) Check to see if your GFCI or breaker has tripped
2) Check to see if you have power coming into the SMART control box with a voltage meter. Power should be 110V going into the box.
3) Check to see if you have power coming out of the SMART control box with a voltage meter. To check for power you will need to disconnect the six colored wires going from the control box to the light. Set the meter to at least 24V on DCV. Touch the red probe on the voltage meter to the black wire coming out of the control box and touch the black probe to the grey wire. You should see a reading on the meter of 24V.
4) If you do not have power coming out of the SMART control box, open the box to see if water has leaked inside. Check to be sure the 6 colored wires are matching and are not loose in the wire nut. NOTE: Be sure to realign the gasket properly around the edges of the control box when reassembling for a tight seal.
5) Check the light itself to see if water has leaked inside
Issue 2: Light doesn't turn off with app and/or remote
If your light is connected to the app and you are able to change colors using the app and/or remote control but neither the app or remote will turn off the light you will need to contact our customer service team by clicking on this link to submit a request. https://nomoregreen.zendesk.com/hc/en-us/requests/new
Issue 3: Light is flashing white
This means the light is in pairing mode and waiting to be connected to the mobile app on your phone. Refer to step 9 above to sync the light to the app. If you only want to control the light with the included remote control, you can wait approximately 3 minutes and the light will stop blinking (exit pairing mode) and then you can use the remote to control the light. However, if only using the remote, you should power off the light using the remote, not the main power switch. If you turn off the main power switch, then the next time you turn it on, it will go back to pairing mode.
Issue 4: Light will not go into pairing mode (flashing white)
To set the light to pairing mode you will want to turn the switch providing power to the control box on and off 3 times ending with the switch in the ON position. To do this, turn the switch ON, wait 1 second, then turn the switch OFF and repeat three times. Then wait approximately 5 to 10 seconds to see if the light starts to flash. If not, try the process again for 6 consecutive times ending with the switch in the ON position. If the light still will not go into pairing mode you will need to contact our customer service team by clicking on this link to submit a request. https://nomoregreen.zendesk.com/hc/en-us/requests/new
Issue 5: Light will not connect to Wi-Fi
NOTE: Please be sure you have successfully completed all steps above for downloading and syncing the light to the app. If a step was overlooked the light will not connect to the app when you try to "add device". If you feel a step has been missed you can delete the Life-Bulb app from your smartphone, download the app again and repeat the steps.
Both your smart phone and Smart Light Control System box need to be within Wi-Fi range. If you receive one of the below messages, your control box and/or smart phone is too far away from your router and is not picking up your Wi-Fi signal. Since the control box is now mounted to the wall you will need to move the router closer to your control box until it detects the light (device). If you are unable to move the router closer you will need to add a Wi-Fi extender or Mesh Network to expand the Wi-Fi signal.
1) “Network is unavailable, please check the network”
2) ” Life-Bulb” is not showing up on the app
3) “Device Adding Timeout” NOTE: If you receive this message it could also be due to an incorrect wi-fi password. The app will still try to connect the device even with an incorrect password. You will NOT receive an "incorrect" password notification. Exit out of the screen by clicking the "X" in the upper left corner of the screen. Click on "add device" again and enter the correct password".
Issue 6: Light will not turn on with the power switch
If you previously used your remote to turn off the light you will need to turn the light back on with the remote before you can use the on/off switch to sync the light.
NOTE: We recommend using the app to control the light verses the remote. Wi-Fi is a more reliable signal than the RF technology used by the remote.
Resetting your smart wall mount control box:
1) Shut off the breaker to the light and delete the device from the app on your smartphone by tapping on the three dots in the right corner and selecting device management, delete device.
2) Turn the breaker back on and set the light to sync mode by turning the switch that provides power to light off and on three times until the light starts to flash.
3) Add the device again to the app.
SCHEDULING THE LIGHT
You can set days and times for your light to turn ON and OFF. To schedule the light follow the instructions below.
STEP 1 Tap the "schedule" icon in the lower right
STEP 2 Tap on "Schedule"
STEP 3 Tap "Add"
STEP 4 Select the time you want the light to come on. Select the day(s) you want the light to come on
STEP 5 Tap "Switch" and select "Turn on"
STEP 6 Tap "Save" in the upper right corner
STEP 7 Tap "Add" at the bottom and go through the same process to select the time you want the light to turn off. Tap "switch" and select "Turn off". Tap "Save"
NOTE: If you want to receive alerts on your phone when the light turns ON and OFF you can turn on "Notifications"
USING THE REMOTE CONTROL
Batteries NOT included. Uses (2) AAA batteries
NOTE: Batteries have a lifespan and we cannot control how long our product will sit in inventory at Amazon. Therefore, we did not want a customer to receive a new product with a dead battery.
