Troubleshooting tips for the most common issues
Issue 1: 120 V LED Pool/Spa light worked fine initially and now it just flickers
heck the power to the light by resetting any GFCI located near the ON/OFF switch. Also check the circuit breaker by turning it off and then back on. If the light still does not turn on, follow steps below.
to fill out the quick claim form to receive a replacement light. It takes 1 minute to complete and you will be able to place the order for a replacement immediately.
Issue 2: 120V LED Pool/Spa light just flickers or is very dim once I installed it in my pool fixture
Step 2: Remove the light fixture from the pool. Be sure to follow the instructions you used for installation which include turning off the power to the light at the circuit breaker. Remove the glass from the fixture. Once the fixture is opened, notice if you see any signs of water. If there are no signs of water, go to step 3. If you find any water in the fixture, this was most likely the cause. Dry out the fixture and let the light bulb sit out in the sun for a couple hours. Once the bulb is dry, test it out in a standard household light socket (like a lamp). If the light works properly, then you will not need a replacement. If the bulb still does not illuminate and function properly, it is damaged and you will need a replacement. to fill out the quick claim form to receive a replacement light. It takes 1 minute to complete and you will be able to place the order for a replacement immediately.
Step 3: To test out the pool fixture, please screw in a standard household 110V bulb (any wattage over 40W is fine). With the pool fixture still out of the water, turn the power back on to the light and turn the switch ON. Does the bulb light up to the normal brightness without flickering? If not, please go to step 4. If this bulb is bright and does not flicker, go to step 5.
Step 4: Since your standard bulb does not function properly, this is an indication that your light was converted to 12V at some point in the past. It is sometimes hard to determine this because the fixture is still labeled as 120V. However, there will also be a voltage converter installed somewhere between the switch and the pool light, usually at a junction box or right next to the switch itself. If you have the old bulb it would be labeled 12V. If not, If you want to be positive about the voltage, without calling an electrician, you can buy a 12V light bulb and test it. If it lights up and functions, you have confirmation. Please contact us for assistance about replacement.
Step 5: OK, this means that your fixture is sending the proper voltage to operate the bulb. Go ahead and screw the life-bulb LED light into the pool fixture again. With the fixture still out of the water, turn on the switch to illuminate the bulb. If the bulb does not function properly, it is damaged. Please contact us for assistance about replacement.
Issue 3: 12V Bulb did not turn on after installationIn almost every instance that this occurs, it is due to one of the following:
1. The pool fixture was not completely sealed and water leaked inside. This causes the light to short out. This also will certainly cause a GFCI and/or circuit breaker to trip. You will need to remove the light bulb from the pool fixture and let it dry out for a few hours. Once it is dry, test the bulb in your pool fixture. If it is still not working please complete the 2 minute warranty claim form to receive a new bulb. You can click here for the warranty page.
2. The pool light system is actually 120V and you installed a 12V bulb. When this happens, the 12V bulb will blow out immediately when the power switch is turned on. More than 90% of the pools in the United States are 120V, so this is very common. And frankly, many folks buy the 12V bulb thinking they will save on energy costs, but don't realize that in order to use a 12V bulb, their pool requires a 12V transformer. If you determine you have bought the wrong voltage bulb and need a replacement, please complete the 2 minute warranty claim form to receive a new bulb. You can click here for the warranty page.
For additional info about determining the voltage of your pool, click here